Building Change Capability to Drive Engagement

The Challenge

A world-class medical school and hospital striving for top decile performance recognized the need to enhance its low staff engagement which, in turn would drive commitment to and collaboration in achieving its performance goals. The Dean of Medicine and Hospital CEO sought to understand inhibitors of staff engagement, develop an action plan designed to re-engage & build internal capability to lead and navigate change during challenging times.

Notion Solution + Scope

CONDUCTED​
assessment with executive leaders and all levels of staff to identify key themes and opportunities.​

CONSOLIDATED​
themes and facilitated a 60-person Action Planning session.

DEVELOPED​
an employee engagement action plan and roadmap.​

CREATED​
an engagement scorecard and an infrastructure to implement and measure results along the way.​

ESTABLISHED

• Leadership expectations and development programs​
• A staff recognition program, an Engagement Steering Committee & Engagement Advisory Group. ​
• An internal communications strategy and a campaign to improve communication efforts among staff.