The North America Commercial organization at a global, multi-brand luxury beauty company was transforming to enable greater P&L agility, ignite growth and win market share. This transformation involved creating stronger integration and knowledge-sharing across brands, channels and partners, right-sizing the organization to better-match market demands and re-defining the mindsets and behaviors that help leaders work together as one team. The Head of the North American Commercial Region sought help accelerating behavior change to ensure full adoption of the new model while retaining top talent and maintaining employee engagement.
governance and leadership meetings to align on transformation objectives and actions, led working sessions with the NA leaders to build trust and define the ethos and new behaviors and mindsets, and conducted capability building workshops to support talent transitions.
a robust, detailed Change Strategy and alignment activities to empower leaders to support change and ensure activation and integration of the change; defined short- and long-term actions to implement and sustain change.
the change through communications, vision and roadmap sessions with leaders, clarification of talent impacts, the creation and implementation of playbooks and knowledge management tools, etc.
change through bimonthly Change Readiness and Adoption pulses administered over 6 months
BUILT & SUSTAINED
change capability through the facilitation of leader alignment and activated of a ONE TEAM Ethos playbook to guide leaders, Introduced other tools such as a knowledge management guide and leader roadmap used to drive long-term change.